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This class is 100% online. Start any time.

Food Service manager faqs

WHAT DO FOOD SERVICE MANAGERS DO?

  • Food service managers oversee the daily operation of any establishment that prepares and serves food and beverages. Daily operations can range from scheduling and coordinating, overseeing inventory, maintaining records food handler cards, recruitment and training, managing the kitchen and more.

WHERE CAN FOOD SERVICE MANAGERS WORK?

  • Virtually every establishment that prepares and serves food employs a food service manager. Employment can be found at restaurants, bars, hotels, cafeterias, amusement parks and more. 

WHY BECOME A CERTIFIED PROFESSIONAL FOOD MANAGER?

  • While a college degree isn’t required to work as a food service manager, being a Certified Professional Food Manager (CPFM) sets you apart from the competition. According to the BLS, over 40% of managers in the food service industry have a high school diploma, but specialized training is required for many managerial roles. 

Food and Customer Service Skills Training

 Food and Customer Service Skills Training

As long is food is prepared and served in an establishment, the food service industry needs qualified managers to ensure the kitchen is run safely. This 100% online course will train you to become a food service manager and help you prepare for the Certified Professional Food Manager (CPFM) exam. Key topics include people and business management skills, food safety techniques and career advancement within the food service industry. 

Course Objectives

  • Earn a Food & Customer Service Skills Certificate that prepares you for the Certified Professional Food Manager (CPFM) exam
  • Learn NEHA professional food management criteria
  • Master HACCP (Hazard Analysis Critical Control Points) principles
  • Provide an excellent customer experience
  • Deal with difficult customers
  • Practice proper food safety

Prerequisites

There are no prerequisites to taking this course. 

Curriculum

MANAGING YOURSELF AND OTHERS

  • Master budgeting and communication skills, setting expectations; motivation, management and legal issues

CUSTOMER SERVICE AND FOOD SAFETY 

  • Customer service, workplace and food safety; understanding NEHA professional food manager criteria

LIFE AND CAREER SKILLS

  • Self-management and striking a work-life balance; what to expect from a workplace environment and how to work on a team

PERSONAL MANAGEMENT SKILLS

  • Managing stress and dealing with difficult people; handling sexual harassment in the workplace

Job outlook

  • According to the US Bureau of Labor Statistics (BLS), food service managers make over $55,000 per year on average.
  • The BLS also predicts employment opportunities for food service managers will grow by 11% by 2028.

Instructor

Darlene Lawrence 

Darlene Lawrence is an academic coach and childcare and education instructor with five years of experience. She holds a bachelor's degree in business administration and a master's degree in teaching.